Access to treatment

Thermal therapies can be covered by the Italian National Health System: the prerequisite is a GP prescription or the so called “red” paper prescription issued by a GP or a pediatrician or AUSL (local health authority) specialist, drawn up on an NHS prescription book.

Each patient is only entitled to 1 cycle of spa treatment, once a year (excluding specific cases of disability), thus paying only the Ticket fee for non-exempt patients.

Treatments covered by the Italian National Health Service must be completed within 60 days, from the start date.

Booking an Admission Medical Examination, Treatment and Admission Paperwork

The admission procedure for thermal therapies is the same for everyone, for both clients with a doctor’s prescription and those with private access. The necessary steps are the following:

1. Admission medical examination
2. Admission procedures and payment at the cash desk
3. Access to treatment departments

In order to avoid long waiting times, it is necessary to book the day and time of the admission examination and any related care or treatment by calling 0544 1795640

Clients are requested to go to the cash desk with:

– GP’s “red” prescription (the following is always required: diagnosis based on the ministerial list, related course of treatment, with precise indication of the therapies that have to be carried out, personal details, details of any right to payment exemption for ticket fees, date, stamp and GP’s signature)

• (valid) ID
• Healthcare card

The Admission Medical Examination is compulsory – yet free of charge – for those who have a prescription by the Italian National Health Service for Spa treatments.

The Health Department recommends submitting your recent medical documentation for in-depth diagnostics, to define the best tailored therapy based on individual requirements.

GP and specialist doctor’s advice will be considered.

Useful tips

Thermal treatments give better results if carried out for at least 12 days.

Thermal therapy is more effective when repeated over several consecutive years.

Several courses of treatment are recommended, within the same season, with at least 1 month break.

Harsh temperature changes should be avoided during thermal treatments and it is recommended not to leave the thermal environment until the body reaction is positive.

General information

Treatment information is strictly personal and cannot be transferred to other people and no refunds will be made for any reason.

Declarations proving treatment periods for clients who require special leave from work are issued by the secretariat once the treatment has been completed.

Declarations for insurance purposes or for reimbursement from personal health insurance funds must be requested before starting the treatment.

The following equipment is mandatory to access the pool:

• Swimwear
• Swim cap
• Clean anti-slip slippers (can also be purchased at the spa)
• Bathrobe and towel (can also be rented at the thermal spa)

The spa management will be held harmless for personal belongings lost inside the spa.